Collection Telecalling Officer

Total Open Positions: 10
Joining: Immediate
Work Type: In-house, No Sales
Gender: Male & Female candidates can apply

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Role Overview:

The Collection Telecalling Officer is responsible for contacting customers regarding overdue payments, explaining repayment options, and ensuring timely follow-ups. The role requires strong communication skills, patience, and the ability to handle objections professionally.

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Key Responsibilities:

• Make outbound calls to customers for payment reminders and follow-ups
• Provide clear information on outstanding dues and settlement plans
• Update call records, follow-up notes, and payment details accurately
• Handle customer objections politely and professionally
• Work with daily/weekly targets while maintaining quality standards
• Maintain compliance, confidentiality, and company policies
• Coordinate with internal teams as needed

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Eligibility Criteria:

• Freshers and experienced candidates both can apply
• Undergraduates and Graduates eligible
• Language requirement: English, Bengali, and Hindi
• Ability to handle customer objections and work under pressure
• Basic computer knowledge with minimum typing speed

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Salary Structure (For Fresher Candidates):

• CTC: ₹11,500/- per month
• Deductions: ₹1,500/- (Including PF, ESIC, TDS)
• NTH (Take Home): ₹10,000/- per month

For experienced candidates (with collection background):

• Salary based on last drawn CTC

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Working Details:

• Working Days: 6 days a week
• Shift: General shift – 10:00 AM to 7:00 PM
• Job Type: In-house job (No field work, No sales)

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Other Benefits:

• ESIC
• PF
• Performance-based incentives
• Employee referral benefits
• Comp Off