Sales Associate

REPORTS TO – DEPARTMENT MANAGER/ ASSISTANT MANAGER – OPERATIONS AND ANY OTHER AUTHORISED PERSON

DIVISION AND DEPARTMENT: Retail – Operations

JOB PURPOSE STATEMENTTo correctly serve our customers, record the sales & display products as per guidelines. Work together towards achieving ‘CUSTOMER DELIGHT’.

JOB CONTEXT Sales Associate helps the Department Managers and Assistant Manager – Operations by assisting them in their responsibilities and also in maintaining a neat floor.  Re-ordering is automatic through a computerized replenishment system.  However, they have the additional responsibility of estimating high sales especially on weekends and have to take care of this need.  This estimate is often done by knowledge gained through experience.  In addition to this section/s on which the job holder concentrates, in case of exigencies of work requirement, the services of the job holder would be utilized in other departments, stockroom, customer service desk, other Stores at the same location or any other location etc. also.  Stock replenishment, display & controls Till Operations: Customer Service: Cleaning/ Tidying Other Duties:

Job Accountabilities

 Maintain an accurate stock file to ensure a maximum ‘on sale’ position for merchandise.

1. Discrepancies in stock replenishments in the Section
2. Control over known/unknown shrinkage

Till discrepancies.

Knowledge Skills & Experience

 Minimum class 10^th Pass

1. High level of Enthusiasm

The job holder should possess good interpersonal and excellent communication skills

Relationship

EXTERNAL:

Customers – Serving or answering queries – Daily

INTERNAL:

1. Assistant Manager – Operations and Manager – Operations – Instructions/constant interaction and working contacts.
2. Other Sales Staff – Working contacts – Daily.
3. Relationship with peer group has to be excellent.  She has to be approachable and flexible at all times.

Head Office – working contacts with Operations & Buying Department through AMO / MO.